This Privacy Policy explains how Cleaners South Kensington collects, uses, stores, and protects personal data of its customers in the South Kensington area. It also describes your rights under applicable data protection laws, including the United Kingdom General Data Protection Regulation and related local legislation. This Privacy Policy applies to all Cleaners South Kensington customers located in the South Kensington area and to anyone who contacts us to enquire about or use our cleaning services.
Cleaners South Kensington is the data controller in relation to the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data. This Privacy Policy covers all personal data that we collect about you when you contact us, book our services, visit our website, or otherwise interact with us as a customer or potential customer in the South Kensington area.
We collect and process different categories of personal data depending on how you interact with us. These may include:
Identification and contact data such as your name, address, service address, billing address, and any other contact details you choose to provide.
Communication data including the contents of your messages, enquiries, feedback, and any other information you choose to share when contacting us or providing reviews.
Service-related data such as the type of cleaning service requested, frequency of service, property type, access instructions where necessary for performing the service, and information about your preferences.
Contract and billing data including records of bookings, invoices, payment status, and basic payment-related information sufficient to administer your contract. We do not store full payment card numbers; where payment card processing is used, this is handled securely by third-party payment processors.
Technical and usage data such as basic information from your use of our website, including date and time of access, pages visited, and basic device or browser information. Where cookies or similar technologies are used, this will be done in line with relevant cookie rules and, where required, your consent.
We process your personal data only when we have a lawful basis to do so. Depending on the context, we rely on the following legal bases:
Performance of a contract: We process your data where it is necessary to enter into and perform a contract with you, including handling your bookings, managing your service, processing payments, and communicating with you about your appointments.
Compliance with legal obligations: We process your data when it is necessary to comply with legal obligations, such as maintaining accounting records and responding to requests from competent authorities where required by law.
Legitimate interests: We process your data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Examples include improving our services, managing our relationship with customers, preventing fraud or misuse of our services, and maintaining security.
Consent: In specific situations where consent is required by law, for example for certain types of direct marketing or cookies, we will rely on your freely given, informed, and unambiguous consent. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
We use the personal data we collect for the following purposes:
To provide and manage cleaning services, including handling enquiries, confirming bookings, scheduling cleaners, and managing changes or cancellations.
To communicate with you regarding your bookings, service updates, feedback requests, and any issues related to the provision of our services.
To process payments, issue invoices, and maintain accurate financial and transaction records as required for business and legal purposes.
To improve our services and operations, including monitoring service quality, training staff and contractors, and analysing trends to enhance customer experience.
To manage complaints, disputes, and customer support matters.
To comply with applicable laws and regulations, including record-keeping, tax, and reporting requirements, and to cooperate with regulators where required.
To protect our rights, property, and the safety of our staff, contractors, and customers, including preventing and detecting fraud or misuse of our services.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged to perform specific tasks and are bound by contractual obligations to handle your data securely, to act only on our documented instructions, and to comply with applicable data protection laws.
Typical categories of processors include:
Cleaning personnel or subcontractors who require limited information, such as your name, service address, and service details, to perform the cleaning services.
IT and hosting providers who supply and maintain our booking systems, databases, and website infrastructure.
Payment processing and accounting service providers, for the purpose of securely processing transactions and keeping accurate financial records.
Customer support and communication service providers that assist us in managing communications, such as appointment confirmations and service notifications.
Where required by law, we may also share personal data with public authorities, regulators, or law enforcement agencies. We do not sell your personal data to third parties.
Where we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that an adequate level of protection is in place in accordance with data protection laws. This may include reliance on adequacy decisions, standard contractual clauses, or other appropriate safeguards recognised by law to protect your data.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the context of processing.
In general, we retain customer and contract-related data for the duration of your relationship with us and for a reasonable period thereafter to deal with any queries, disputes, or legal claims. Financial and transaction records are typically retained for the period required by tax and accounting laws.
When personal data is no longer required for the purposes described in this Privacy Policy, we will delete it or anonymise it so that it can no longer be linked to an identifiable individual.
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to those staff and processors who need it for the purposes described in this Privacy Policy and ensuring that such persons are subject to confidentiality obligations.
As a customer of Cleaners South Kensington, you have several rights in relation to your personal data under data protection laws. These rights include:
Right of access: You have the right to obtain confirmation as to whether we process your personal data and, if so, to request access to that data and information about how we process it.
Right to rectification: You have the right to request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and may be subject to legal obligations requiring us to retain some data.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or assess an objection you have raised.
Right to object: You have the right to object to processing based on our legitimate interests, including profiling related to such interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a competent data protection supervisory authority if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any updated version will apply to all customers in the South Kensington area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.
Enjoy a quick and easy cleaning experience by hiring our professional cleaners South Kensington company today.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(69)
