These Terms and Conditions set out the basis on which Cleaners South Kensington provides domestic and commercial cleaning and related services to clients within its service area. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, business or organisation that requests or receives services from Cleaners South Kensington.
Company means Cleaners South Kensington, the provider of the services described in these terms.
Services means any cleaning, housekeeping, end of tenancy cleaning, office cleaning, after-builders cleaning, or other services supplied by the Company to the Client.
Cleaner means any person engaged by the Company to carry out the Services.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company for the provision of the Services, incorporating these Terms and Conditions and any specific booking details confirmed to the Client.
The Company provides a range of professional cleaning services in and around South Kensington and nearby areas. The specific scope of work for each booking will be agreed with the Client at the time of booking, based on the information the Client provides regarding the Premises and their requirements.
Unless expressly agreed in writing, the Services do not include the cleaning of exterior areas, the removal of heavy or hazardous items, specialist cleaning of delicate or high-value items, or any work that may pose a health and safety risk to the Cleaner.
The Company reserves the right to decline or amend any booking where the Premises are not as described by the Client, where conditions are unsafe, or where the requested Services fall outside the Company’s usual scope.
Clients may request Services by contacting the Company and providing full and accurate details of the Premises, the type of Service required, preferred dates and times, and any specific instructions or priorities.
A booking is not confirmed until the Company has issued a confirmation setting out the date, time, Service type, estimated duration, and applicable charges. The Client should carefully check the confirmation and notify the Company promptly of any errors or changes required.
The Company may request photographs, an inventory, or additional information about the Premises or required tasks, particularly for end of tenancy, after-builders, or deep cleaning services, in order to provide an accurate estimate and allocate suitable resources.
Recurring bookings may be agreed on a weekly, fortnightly, or other schedule. The day and time of recurring appointments are subject to availability and may occasionally need to be amended by agreement between the parties.
The Client is responsible for ensuring that the Company and its Cleaners have safe and reasonable access to the Premises at the agreed time. This includes providing necessary keys, access codes, parking permissions, or entry instructions in advance of the booking.
If the Cleaner is unable to gain access to the Premises or is significantly delayed due to access issues, the Company may treat the appointment as cancelled by the Client and apply the relevant cancellation charges.
Keys held by the Company or its Cleaners will be stored and handled with reasonable care and in accordance with applicable data protection and security practices. The Client must not provide keys or access devices that identify the full address of the Premises.
The Client agrees to:
Provide accurate and complete information about the Premises and the work required at the time of booking.
Ensure that the Premises are safe to enter and free from hazards that could endanger the Cleaner, including exposed wiring, structural defects, or contamination.
Secure and remove any valuables, cash, jewellery, or personal items that the Client does not wish to be handled or moved during the Service.
Provide basic utilities necessary for the performance of the Services, including running water, electricity, adequate lighting, and where relevant access to bathroom facilities.
Notify the Company promptly of any concerns regarding the Services provided so that they may be investigated and, where appropriate, remedied.
Unless otherwise agreed in writing, the Company will supply standard cleaning materials and equipment required to perform the Services. This may include vacuum cleaners, mops, cloths, detergents, and other commonly used products.
If the Client requests the use of their own products or equipment, it is the Client’s responsibility to ensure that such items are safe, in good working order, and suitable for the intended purpose. The Company is not liable for any damage or unsatisfactory results arising from the use of Client-supplied products or equipment.
The Client must inform the Company in advance of any allergies, sensitivities, or restrictions related to cleaning products or materials. The Company will endeavour to accommodate reasonable requests but cannot guarantee the availability of specific brands or formulations.
Service charges are based on the type of Service, estimated time, and any additional requirements agreed at the time of booking. The Company may provide an estimate, which is not a fixed quotation and may be adjusted if the actual work required differs from the information given by the Client.
For certain Services, including but not limited to end of tenancy or after-builders cleaning, the Company may provide a fixed price based on the size and condition of the Premises. Fixed prices may be revised if the Premises are significantly different from the Client’s description.
Unless otherwise agreed, payment is due on or before the day of the Service. The Company may require payment in advance or hold a deposit to secure the booking. Where payment is not received as agreed, the Company reserves the right to withhold Services or cancel the booking.
Accepted payment methods will be confirmed by the Company and may include card payments, bank transfers, or other cashless methods. The Company does not accept responsibility for cash payments handed directly to Cleaners.
If payment is not made by the due date, the Company may charge interest on the overdue amount at a reasonable rate and may take steps to recover outstanding sums, including reasonable administration and collection costs.
The Client may cancel or reschedule a booking by giving the minimum notice period specified by the Company at the time of booking. Where sufficient notice is provided, any deposit or prepayment may be applied to a future booking or refunded at the Company’s discretion.
If the Client cancels or reschedules with less than the required notice, the Company may charge a cancellation fee, which may be up to the full value of the scheduled Service. This is to cover the Cleaner’s lost time and the Company’s administrative costs.
Where the Cleaner is unable to attend due to illness, emergencies, or circumstances beyond the Company’s reasonable control, the Company will aim to offer an alternative Cleaner or reschedule the appointment. The Company is not liable for any indirect loss resulting from such changes but will not charge the Client for Services that are not delivered.
For recurring services, the Client must provide notice if they wish to suspend or terminate the arrangement. Failure to do so may result in cancellation charges for scheduled appointments.
Any requested changes to the scope, duration, or timing of the Services must be agreed with the Company in advance of the appointment. Cleaners are not authorised to make contractual changes on behalf of the Company.
Where additional work is requested on the day of Service, the Company will endeavour to accommodate it subject to availability and may adjust the price accordingly. The Client will be informed of any additional charges before extra work is undertaken.
The Company aims to deliver Services to a professional and consistent standard. If the Client is dissatisfied with any aspect of the work, they should notify the Company as soon as possible, ideally within 24 hours of the Service.
The Company may request photographs, descriptions, or access to the Premises in order to assess the complaint. Where the complaint is justified and relates directly to the quality of the Service provided, the Company may arrange a re-clean of the affected areas or offer an appropriate credit or partial refund at its discretion.
Complaints raised more than a reasonable time after the Service may be more difficult to verify and may not qualify for re-cleaning or compensation, particularly where the Premises have been occupied or altered since the original visit.
The Company will exercise reasonable skill and care in providing the Services and will make efforts to minimise risk of damage to the Premises and contents. The Company maintains appropriate liability insurance in respect of its cleaning activities.
The Client must report any alleged damage or loss as soon as practicable, providing full details and evidence. The Company may inspect the damage and, if appropriate, make a claim under its insurance. Where a claim is accepted, compensation will usually be limited to the repair or replacement value of the item, subject to policy terms and conditions.
The Company is not liable for normal wear and tear, pre-existing damage, deterioration caused by incorrect installation or poor condition of items, or for damage to items that are fragile, unsecured, or not designed to be cleaned with conventional methods.
The Company is not responsible for any indirect, consequential, or economic losses suffered by the Client, including loss of profit, loss of opportunity, or loss of enjoyment, arising from the provision or non-provision of the Services.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
In carrying out the Services, the Company will comply with applicable waste management and environmental regulations relevant to domestic and general commercial cleaning activities.
The Company will dispose of routine household or office waste generated during the cleaning process in the Client’s designated bins or waste facilities at the Premises. The Client is responsible for ensuring that appropriate bins and recycling containers are available and that any specific local collection rules are met.
The Services do not include the removal of large volumes of rubbish, bulky items, construction waste, hazardous substances, clinical waste, or any materials subject to special handling or disposal rules. The Client is responsible for arranging specialist waste collection where required.
The Client must inform the Company of any known hazards or regulated materials present at the Premises. The Company reserves the right to refuse to handle or remove any items where doing so would breach regulations or pose a health and safety risk.
The Company is committed to maintaining a safe working environment for its Cleaners and Clients. Cleaners are expected to conduct themselves professionally and to follow all reasonable health and safety procedures while on the Premises.
The Client must not request any tasks that contravene health and safety guidelines, such as work at unsafe heights, lifting excessively heavy objects, or handling dangerous substances. The Cleaner may decline to perform any activity they believe to be unsafe or outside the agreed scope of Services.
The Client must treat Cleaners with respect and must not subject them to harassment, discrimination, or unreasonable demands. The Company reserves the right to withdraw Services where a Cleaner is subjected to inappropriate behaviour.
The Company collects and processes personal data, including Client names, addresses, and contact details, for the purpose of managing bookings, delivering the Services, taking payment, and handling customer service matters.
The Company will handle such data in accordance with applicable data protection laws and will take reasonable steps to safeguard it from unauthorised access, misuse, or disclosure. Personal data will only be shared where necessary for the provision of the Services, legal compliance, or as otherwise permitted by law.
The Client has certain rights in relation to their personal data, including the right to access and correct information held by the Company. Further details may be provided in a separate privacy notice available on request.
The Company shall not be in breach of this Agreement or otherwise liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. This may include extreme weather, transport disruptions, strikes, public health restrictions, or other events outside the Company’s direct control.
In such circumstances, the Company will use reasonable efforts to notify the Client and to rearrange the affected Services at a mutually convenient time.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or the range of Services provided. Any updated terms will apply to new bookings from the date of publication.
For ongoing or recurring Services, the Company will notify Clients of any material changes to the Terms and Conditions. Continued use of the Services after such notice constitutes acceptance of the updated terms.
These Terms and Conditions and any Agreement between the Client and the Company are governed by and shall be construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection rights that may apply.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with the booking confirmation and any written variations agreed with the Client, constitute the entire agreement between the parties in relation to the Services and supersede any prior representations, statements or understandings relating to the subject matter.
Enjoy a quick and easy cleaning experience by hiring our professional cleaners South Kensington company today.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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